Technical Support Assistant – Win, MS Office

Job Title: Technical Support Assistant – Win, MS Office
Contract Type: Contract
Location: Stevenage
Salary: £10.66 per hour umbrella
Start Date: Nov/Dec 2017
Reference: JD%2FC%2F17180
Contact Name: Jackie Dean
Contact Email:
Job Published: November 07, 2017 11:04

Job Description

Technical Support Assistant, IT Service Desk Technician, 1st Line Support, Microsoft Windows Desktop, MS Office

Technical Support Assistant / IT Service Desk Technician required for 3 – 6 month contract in Stevenage to start in November.
  • Serve as the first point of contact for customers seeking IT technical assistance over the phone, by email, or in-person
  • Capture all customer contact, ensuring proper recording, documentation and closure of the support cases raised
  • Perform remote and client-side troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by customers
  • Perform client installations of new hardware (monitors, HP Zero Client, etc.) and assist with the setup/remediation of Audio Visual (AV) equipment.

Experience required:
  • Knowledge and use of Microsoft Desktop operating systems and MS Office products
  • Good Coordinator, customer service skills and attention to detail.

Please submit your application by Friday 17th November to be considered. GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.