Job Description

An opportunity has arisen for an enthusiastic, self motivated Senior Service Desk Analyst for a business based in Northamptonshire/Oxfordshire. The successful candidate will provide technical support and assistance as required for first line and second line IT support tasks. The role will require a small amount of travelling between a few different sites, so driving license is beneficial.

The successful candidate will ideally have previous experience or a strong understanding of ITIL environment.

As part of this role, the applicant will be required to :

-Proactively troubleshoot incidents, some of which may require in-depth research, and develop and implement solutions. The post-holder needs to work on their own initiative assess incidents and judge the appropriate solution, referring to other teams and team members for advice as required.

-Develop and implement processes, procedures and systems to assist in providing a high quality and effective service.

- Provide a point of escalation for Service Desk Analyst role as required.

- Support Service Desk Team Lead in assisting managing team workload and providing a point of escalation for users

- Support the Service Desk Team Leader in assisting managing team workload and providing a point of escalation.

For more information, please submit your CV in the first instance.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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Senior Service Desk Analyst

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