Remote Operations Manager

Job Title: Remote Operations Manager
Contract Type: Permanent
Location: Burton upon Trent
Salary: £40000 - £50000 per annum
Start Date: ASAP
Reference: 17321
Contact Name: Lauren Baines
Contact Email:
Job Published: September 28, 2021 16:22

Job Description

Remote Operations Manager
Burton Upon Trent (Some remote working available)
£40,000 - £50,000

GSA are currently working with an organisation based in Burton Upon Trent who are looking to bring in a new Remote Operations Manager. This role has become available as the current manager has been promoted and moved into the product team. It is an amazing opportunity for somebody who has 3-4 years experience leading a team of support engineers, to step up and manage a global team. 

In total you will be in charge of 20 support engineers, 15 based in the UK and 5 overseas. Your role will be to empower the team and ensure delivery of timely and quality services demanded by the business and it's partners. This will include the implementation, application and innovation of defined service processes within the end to end incident management life cycle, and ensuring you partner this with strong team management skills to ensure these processes are being adhered to. 

The right candidate will have the following experience:

- 3+ years working in a Application/Software/IT support environment
- 2+ years within team management
- Service delivery process design and implementation
- Demonstrable record of high quality support delivery
- Communication across tech teams, end clients and senior leadership

Desirable skills (but not compulsory) are:
- KPI and SLA reporting
- Incident Management systems
- ISO certification process

In return for your hard work our client offers an array of benefits including:
- 25 days holiday + bank holidays
- Employee discount scheme
- Bonus scheme
- Life assurance
- Share scheme
- Salary sacrifice schemes- Cycle to work/Childcare vouchers
- Dedicated social committee 
- Birthday day off from work 
- Flexible working (including home working)
- Private development schemes to ensure career progression within the business

If you would like to hear more please reach out at your earliest convenience.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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