Call Centre Analyst - Excel Skills

Job Title: Call Centre Analyst - Excel Skills
Contract Type: Permanent
Location: Milton Keynes
Salary: £18000 - £22000 per annum, Benefits: plus 22% shift allowance
Start Date: 2015-05-01
Reference: KH15601
Contact Name: Katie Hawksley-Blackburn
Contact Email:
Job Published: May 01, 2015 11:11

Job Description

Call Centre Analyst- Excel Skills
£18k - £22k plus 22% shift allowance
Based in Milton Keynes

Call Centre Analyst with previous contact centre/customer service experience and advance excel skills required for an expanding business.

You will have worked within a call centre/contact centre as a call handler or customer service agent and looking for a move into an operational role. As the call centre administrator you will be responsible for creating reports and analysing call statistics such as call times, wrap up times, call hold time, agent skill set analysis.

You need to have good excel skills and ideally able to use excel to an advance level to include pivot tables and v-lookups.

Good communication skills and written skills are essential due tot he stake holder engagement required for the role.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.