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Customer Service/Enquiries Manager

Job Title: Customer Service/Enquiries Manager
Contract Type: Permanent
Location: Lichfield
Industry:
Salary: £20000 - £25000 per annum
Start Date: 2018-06-11
Reference: JH/P/17633
Contact Name: James Hughes
Contact Email: james.hughes@gsatechsource.com
Job Published: April 11, 2018 13:19

Job Description

Providing exceptional team leadership and customer service, promoting the idea through to direct reports and the wider organisation. Driving the growth of the CRM system to ensure the seamless end-to-end management of enquires. Continuously seeking ways to measure customer satisfaction and improve teams productivity. 

Your day-to-day activities will include:
  • Driving improved engagement through the entirety of the customer journey and driving conversion from enquiry through to booking.
  • Providing relevant support and accurate advice to Central Enquires team using your acute knowledge’s of services available, being focused on increasing conversion of enquiries to visits
  • Ensuring a data-first approach, frequently reporting to Senior Leadership to showcase the level of support your department provides, and your knowledge of commercial acumen
  • Strive continuously to offer leading and innovative customer services procedures, policies and standards, continuously evolving and improving
  • Training staff to deliver a high standard of customer service as well as leading a team of customer service staff
To be successful you will need to be able to demonstrate: 
  • A minimum of 3-5 years experience and a customer-centric team leader role
  • Strong phone contact handling skills and active listening
  • CRM competency uses CRM systems daily and is competent in its practices
  • Ability to multi-task, prioritise, and manage time and a team effectively
  • Possess planning and organisational skills, as well as the ability to communicate and network effectivity


GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.