Job Description

Providing exceptional team leadership and customer service, promoting the idea through to direct reports and the wider organisation. Driving the growth of the CRM system to ensure the seamless end-to-end management of enquires. Continuously seeking ways to measure customer satisfaction and improve teams productivity.

Your day-to-day activities will include:

Driving improved engagement through the entirety of the customer journey and driving conversion from enquiry through to booking.
Providing relevant support and accurate advice to Central Enquires team using your acute knowledge’s of services available, being focused on increasing conversion of enquiries to visits
Ensuring a data-first approach, frequently reporting to Senior Leadership to showcase the level of support your department provides, and your knowledge of commercial acumen
Strive continuously to offer leading and innovative customer services procedures, policies and standards, continuously evolving and improving
Training staff to deliver a high standard of customer service as well as leading a team of customer service staff

To be successful you will need to be able to demonstrate:

A minimum of 3-5 years experience and a customer-centric team leader role
Strong phone contact handling skills and active listening
CRM competency uses CRM systems daily and is competent in its practices
Ability to multi-task, prioritise, and manage time and a team effectively
Possess planning and organisational skills, as well as the ability to communicate and network effectivity

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

Covid-19 Update

Customer Service/Enquiries Manager

Job Description

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