Customer Service Agent (IT, Customer Service)

Job Title: Customer Service Agent (IT, Customer Service)
Contract Type: Contract
Location: Oxford
Salary: £8 - £9 per annum
Start Date: 2015-06-01
Reference: 15394LOB
Contact Name: Lori Broadhurst
Contact Email:
Job Published: May 15, 2015 11:34

Job Description

Customer Service Agent - Oxford - 3 months

I am currently recruiting for a Customer Service Agent to join my clients IT Team. We are looking for candidates with excellent customer service skills as well as looking for a new challenge. The successful candidate will be providing 1st line technical support to over 4000 users across multiple sites. The technical support will be delivered by telephone, email and remote access.

Key Duties
- Provide 1st line telephone support as well as being the primary point of contact for all customers and users for IT and communication issues.
- Monitor the IT Service Desk mailbox on a regular basis and respond to queries appropriately in a timely and efficient manner delivering a high level of customer service.
- Handing issues with PCs, mobile devices and tablets.

We are looking for candidates
- With excellent customer service experience and knowledge
- Basis IT skills across, Microsoft, Outlook and Exchange
- Looking for a new challenge and experiences

For this role we are paying £8.50 per hour through an umbrella company. For more details on this role please call Lori Broadhurst on 01543-622386 or email your latest CV to

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.