Change Analyst - £30-34,000 - Glasgow

Job Title: Change Analyst - £30-34,000 - Glasgow
Contract Type: Permanent
Location: Glasgow
Salary: £30000 - £34000 per annum, Benefits: flexible benefits package
Start Date: The client can wait for a notice period to be served
Reference: HW/16375
Contact Name: Hannah Watson
Contact Email:
Job Published: July 14, 2016 09:34

Job Description

Change Analyst

An exciting opportunity has arisen for a Change Analyst to ensure all changes are assessed, approved and implemented in a controlled manner.  You’ll work closely with Configuration Management and other ITIL back office functions as well as infrastructure services, clients and 3rd parties.


Skills/Experience required:

  • Excellent verbal and written communications
  • Ability to adhere to governance standards and processes
  • Strong interpersonal and relationship building skills
  • Ability to handle high pressure situations in a productive and professional way
  • IT knowledge (broad rather than deep) of IT systems and technology
  • Adept at using Microsoft Office applications
  • Proven customer support experience in a large global IT service support environment
  • Familiar with Service Now
  • An understanding of Service Level Agreements and their application
  • Experience and a strong understanding of ITIL incident, problem, and configuration management is preferred




  • Assess and manage change requests from initiation through to closure
  • Conduct quality assurance on each change request to ensure it complies with established processes and governance criteria
  • Ensure that all changes to hardware and software are accurately captured and progressed to the Configuration Management Team to be added into the CMDB
  • Compile and distribute the daily Forward Schedule of Change
  • Compile and distribute the weekly CAB Agenda materials and CAB Minutes
  • Compile the monthly Change Performance Review
  • Compile Failed Change Reports when required


Qualification/Certification requirements:


  • ITIL certification preferred
  • IT or business degree preferred


For an informal discussion please send your CV or contact Hannah Watson at GSA Techsource GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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