Change Analyst - £30-34,000 - Glasgow

Change Analyst


An exciting opportunity has arisen for a Change Analyst to ensure all changes are assessed, approved and implemented in a controlled manner.  You’ll work closely with Configuration Management and other ITIL back office functions as well as infrastructure services, clients and 3rd parties.

 

Skills/Experience required:

• Excellent verbal and written communications
• Ability to adhere to governance standards and processes
• Strong interpersonal and relationship building skills
• Ability to handle high pressure situations in a productive and professional way
• IT knowledge (broad rather than deep) of IT systems and technology
• Adept at using Microsoft Office applications
• Proven customer support experience in a large global IT service support environment
• Familiar with Service Now
• An understanding of Service Level Agreements and their application
• Experience and a strong understanding of ITIL incident, problem, and configuration management is preferred

 

Responsibilities:

 

• Assess and manage change requests from initiation through to closure
• Conduct quality assurance on each change request to ensure it complies with established processes and governance criteria
• Ensure that all changes to hardware and software are accurately captured and progressed to the Configuration Management Team to be added into the CMDB
• Compile and distribute the daily Forward Schedule of Change
• Compile and distribute the weekly CAB Agenda materials and CAB Minutes
• Compile the monthly Change Performance Review
• Compile Failed Change Reports when required

   

Qualification/Certification requirements:

 

• ITIL certification preferred
• IT or business degree preferred

 

For an informal discussion please send your CV or contact Hannah Watson at GSA Techsource GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.