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3rd Line Systems Engineer - Win 2003 - 2012R2 Server, AD

Job Title: 3rd Line Systems Engineer - Win 2003 - 2012R2 Server, AD
Contract Type: Permanent
Location: Stoke
Industry:
Salary: £35,000 Plus Excellent Benefits
Start Date: June 2018
Reference: JD/P/17720
Contact Name: Jackie Dean
Contact Email: jackie.dean@gsatechsource.com
Job Published: May 14, 2018 15:14

Job Description

3rd Line Support Systems / Infrastructure Engineer required for full time role in Stoke to assist with the development, maintenance and support of a diverse IT infrastructure.

Role will include:

- Providing the highest level of support to the business (third and fourth line)
- ensuring the availability, integrity and performance of systems through a process of continual improvement
- design, integration, testing and documentation of new technologies
- liaising with 3rd parties to design and implement strategies to deliver infrastructure services
- escalation point for any issues highlighted by the IT Service Delivery Team, ensuring timely resolution
- direct communication with customers to manage expectations
- ensuring the availability, integrity and performance of IT infrastructure
- pro-actively review the IT infrastructure to identify areas for improvement
- maintaining documentation of IT infrastructure and associated processes
- working with IT Support Team to resolve issues
- design and provision IT solutions to support Group strategy, including supporting documentation
- assist both Database and Software Development Teams as required
- adhering to and ensuring the enforcement of all Group policies
- assist in the review and amendment of Group information security policies
- create and maintain documentation, including systems configuration, processes, test and project plans
- timely escalation of issues to IT Operations Manager.

Skills & Experience

- Significant 3rd Line support experience
- Proven experience and understanding of Windows 2003 - 2012R2 Server core services and Active Directory management (including Group Policy, login scripts and roles)
- Experience of VMWare, including maintenance and provisioning
- Experience of installation and supporting of Microsoft Exchange (2003 onwards) including Office 365
- Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos
- Networking skills – e.g. switching, routing, VLANs, PoE, WLAN, MPLS
- NAS / SAN storage infrastructures
- Strong analytical and problem solving ability
- Knowledge of Avaya telephony systems an advantage.

Our client is interviewing Thursday 17th May in Stoke on Trent – please apply today for an immediate response!

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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