20. 05. 2024

Is AI in recruitment a good thing?

Is AI in recruitment a good thing?

In an era defined by rapid technological advancement, it's no surprise that artificial intelligence (AI) is revolutionising various industries, and IT recruitment is no exception. The integration of AI into recruitment processes brings both opportunities and challenges, reshaping the way talent is identified, assessed, and hired.

However, is it right for all areas of recruitment, and is continually removing the human touch a mistake.

 Let us delve into this transformative phenomenon and explore its implications.


  1. Enhanced Candidate Screening:

AI-powered tools can efficiently sift through vast quantities of resumes, identifying top candidates based on predefined criteria such as skills, experience, and qualifications. This streamlines the screening process, saving recruiters valuable time and resources.

This may be great for high volume recruitment, such as graduate recruitment, but does it suit niche, low supply, highly skilled markets? GSA Techsource has used powerful AI search tools for several years, allowing us to identify potential candidates for us to approach for our clients, but intentionally never removing the human contact that is essential in the screening process.

  1. Personalised Candidate Engagement:

By leveraging AI-driven chatbots and virtual assistants, recruitment agencies can provide personalised interactions with candidates, addressing their queries promptly and nurturing relationships throughout the hiring journey. This fosters a positive candidate experience, enhancing brand reputation and attracting top talent.

I am sure most readers don’t get excited when they realise they are interacting with a chat bot and not a real person when they are seeking assistance.  As powerful as they may be, my first question is always “can I speak to a real person?”. Our interaction with a candidate reflects on the client we are working for, so a real person approach is always best. Yes, we do have a chat bot on our website, but this seems to be an expectation, even if its usage is limited.

  1. Data-Driven Decision Making:

AI analytics offer valuable insights into recruitment metrics, enabling agencies to optimise their strategies based on data-driven analysis. By identifying trends, patterns, and areas for improvement, recruiters can make informed decisions that yield better outcomes in talent acquisition and retention.

Agreed, data insights are essential, helping identify the best places to invest money and resources to maximise our ability to deliver the best service to our clients.

  1. Bias Reduction:

One of the most significant advantages of AI in recruitment is its potential to mitigate unconscious bias in hiring processes. By focusing on objective criteria and removing human subjectivity, AI algorithms can promote diversity and inclusivity, leading to more equitable hiring outcomes.

Our consultants are trained to avoid unconscious bias, but any tools that can assist with this can only be a good thing.


  1. Algorithmic Bias:

While AI holds promise for reducing bias, it's essential to acknowledge that algorithms are not immune to bias themselves. If trained on biased data or flawed assumptions, AI systems can perpetuate and even exacerbate existing biases, leading to discriminatory outcomes in recruitment.

Hence the trained human approach can lead to non-discriminatory decisions.

  1. Human-AI Collaboration:

Effective integration of AI into recruitment requires a balance between automation and human oversight. While AI streamlines processes and enhances efficiency, human judgment remains crucial for complex decision-making tasks, such as evaluating cultural fit and soft skills. Finding the right balance between AI automation and human intervention is essential for optimal results.

This is exactly where GSA Techsource sits, using AI and systems to supplement the human driven approach of recruitment.


The rise of AI in IT recruitment presents a paradigm shift in the way talent is sourced, assessed, and hired. While it offers unprecedented opportunities for efficiency, personalisation, and bias reduction, it also poses significant challenges related to algorithmic bias, privacy concerns, human-AI collaboration, and skill adaptation. By addressing these challenges proactively and ethically, GSA Techsource can harness the transformative power of AI to drive better outcomes for both candidates and employers in the dynamic IT landscape.

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