UK Service Practice Manager (ITIL) £55,000 basic

Job Title: UK Service Practice Manager (ITIL) £55,000 basic
Contract Type: Permanent
Location: Hampshire
Salary: £55000 per annum, Benefits: Fantastic Benefits
Start Date: 2016-09-08
Reference: DS/16453
Contact Name: Debbie Gregory
Contact Email:
Job Published: September 08, 2016 16:32

Job Description

UK Service Practice Manager (ITIL) £55,000 basic

This is a fantastic opportunity for an experienced Service Manager with CSI (continual service improvement) experience to play a pivotal UK role within Europe joining a large Global IT Services and Consultancy, who are globally recognised as one of the top employers.

In this varied role you will be instrumental in overseeing the implementation, adoption, monitoring, improvement and governance of the services delivered within the UK in alignment with the other EU countries. You will also take ownership of the continual service improvement programme.

The role will include the following and you need to be able demonstrate the synergies in your experience:

5 years or more experience of working with operational  processes (Incident, Problem, Request, Event, Change etc.) in an enterprise scale support environment (preferably with a Service provider)

Experience of managing and leading a team

Excellent understanding of the ITIL v3 Framework (v3 ITIL Expert preferred)

Demonstrating in-depth knowledge of ITIL v3 best practice and the inter-relationships with other frameworks.

Experience in designing, implementing and improving processes – ideally skilled in

Lean Six Sigma to Yellow belt or above.  Certification desirable

Skilled and experienced in setting up metrics, producing reporting and presentations suitable for use by senior management

Good conceptual understanding of IT infrastructure and networking

Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions


This role is an 18 month fixed term contract for a specific programme of work, which be a great addition to your career achievements/history !!

Full details available upon application.


IT service practice manager continual service improvement (CSI) UK Europe infrastructure networking ITIL


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