ITSM Test Lead / Manager – ITIL

Job Title: ITSM Test Lead / Manager – ITIL
Contract Type: Contract
Location: London
Salary: Market Day Rate (role falls within IR35)
Start Date: 10th July 2017
Reference: JD/C/16846
Contact Name: Jackie Dean
Contact Email:
Job Published: June 23, 2017 16:28

Job Description

This is an exciting time for our client - as they drive through a bold plan to transform their IT and digital services for their customers and colleagues. 

Define and deliver Operational Readiness Testing (ORT) for the introduction of the new ITSM toolset including:

Develop test strategy and assistance in development of associated test scripts.
Provide technical assistance to the test teams in setting up environments and provide feedback and analysis on test activities/results. Produce test plans and reports as required.
Analyse and identify business risk areas and impacts.
Identify user requirements to enable test execution.

Key Knowledge and Skills:

Understanding of Service Operation principles
Understanding of ITIL Processes
Experience in specifying and conducting OAT / ORT as part of a service management toolset or similar solution deployment
Good working knowledge of Microsoft Office suite (Word, PowerPoint, Excel)
Working knowledge of SharePoint
Experience of use of ITSM Toolset

Please note this role falls within IR35.

Please forward your application by Tuesday 27th June. GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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