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Technical Team Coordinator (ITIL, DameWare)

Job Title: Technical Team Coordinator (ITIL, DameWare)
Contract Type: Contract
Location: Essex
Industry:
Salary: £111.00 per day (inside IR35)
Start Date: July 2017
Reference: JD/C/16827
Contact Name: Jackie Dean
Contact Email: jackie.dean@gsatechsource.com
Job Published: June 12, 2017 09:35

Job Description

Technical Team Co-ordinator required for 12 weeks for a large organisation in Essex.

The role:

Triage problem support tickets making sure they are assigned to the correct team
Monitor progression of problem tickets
Alerting the Technical Manager or any breaches
Organising inter-team meetings
Reporting against KPI’s
 
Person specification:

ITIL awareness
Be able to offer general guidance and advice to internal customers in with internal policies and procedures
Provide an administrative support to the Technical Manager
Richmond IT Service Management system knowledge
Experience of remote fixes, via DameWare
NHS experience a plus

The rate is £111.00 per day through umbrella or limited company. This role falls inside IR35.

For an informal discussion please contact Jackie Dean on (see below).

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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