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Technical Team Coordinator

Job Title: Technical Team Coordinator
Contract Type: Contract
Location: Essex
Industry:
ICT
Salary: £100 - £110 per annum
Start Date: ASAP
Reference: EH / 16827
Contact Name: Emily Heyworth
Contact Email: emily.heyworth@gsatechsource.com
Job Published: June 05, 2017 15:05

Job Description

Technical Team Coordinator required for a large organisation.

 

The role:
  • Triage problem support tickets making sure they are assigned to the correct team
  • Monitor progression of problem tickets
  • Alerting the Technical Manager or any breaches
  • Organising inter-team meetings
  • Reporting against KPI’s
 

Person specification:
  • ITIL awareness
  • Be able to offer general guidance and advice to internal customers in with internal policies and procedures
  • Provide an administrative support to the Technical Manager
  • Richmond IT Service Management experience
  • Experience of remote fixes, via DameWare
For an informal discussion please contact Emily Heyworth on 01543 622 389 or apply.a4lfo35iyuz6@gsatechsource.aptrack.co

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.