Technical Team Coordinator
| Job Title: | Technical Team Coordinator |
| Contract Type: | Contract |
| Location: | Essex |
| Industry: | |
| Salary: | £100 - £110 per annum |
| Start Date: | ASAP |
| Reference: | EH / 16827 |
| Contact Name: | Emily Heyworth |
| Contact Email: | emily.heyworth@gsatechsource.com |
| Job Published: | June 05, 2017 15:05 |
Job Description
The role:
- Triage problem support tickets making sure they are assigned to the correct team
- Monitor progression of problem tickets
- Alerting the Technical Manager or any breaches
- Organising inter-team meetings
- Reporting against KPI’s
Person specification:
- ITIL awareness
- Be able to offer general guidance and advice to internal customers in with internal policies and procedures
- Provide an administrative support to the Technical Manager
- Richmond IT Service Management experience
- Experience of remote fixes, via DameWare
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.
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