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Technical Support Manager

Job Title: Technical Support Manager
Contract Type: Permanent
Location: Midlands
Salary: £35000 - £40000 per annum, Benefits: Company Pension, Healthcare
Start Date: Start date negotiable
Reference: SR16105
Contact Name: Sheryl Roe
Contact Email: sheryl.roe@gsatechsource.com
Job Published: February 02, 2016 16:34

Job Description

Technical Support Manager 
Permanent
£35,000 to £40,000 depending on experience
Located in the Leicestershire area


GSA Techsource are delighted to be working with well established IT Services Company located in the Leicestershire area of the UK. 

The client is a motivated and growing business and looking for an experienced and highly motivated Technical Support Manager to manage their help-desk team.  If you are looking to work for a company that invests in their people and be treated like you're more than just a number, this is the company for you. 

The Role: 
  • Manage the team of help-desk engineers to ensure that all issues are triaged and dealt with effectively.
  • Ensure the team are well motivated and using their skills and abilities to their fullest advantage.
  • Work in a capacity which supports and manages field engineers whilst out on site.
  • Work to develop and achieve SLA’s.
  • Provide management with weekly and monthly performance and budget reports.
  • Manage and maintain the internal hardware and telephony systems.
  • Investigate support problems and offer swift, effective solutions.
Requirements:

  • Experience in a similar role is essential as you will be expected to hit the ground running with this position.
  • Very Strong Hardware knowledge is again essential for this role; you should be familiar with hardware such as IBM, Dell, HP etc. 
  • The ability to develop and manage SLA's to ensure clients are receiving the best possible service from the client.
  • Full Driving licence - there will be occasional travel to client sites for example,  major incidents and installations so you must be willing to travel. 
 
This is an excellent opportunity, if you think this role could be for you please apply for further information on the client and the benefits.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.