Software Service Introduction Senior Analyst

Job Title: Software Service Introduction Senior Analyst
Contract Type: Permanent
Location: Shropshire
Salary: £32000 - £38000 per annum, Benefits: Bonus and Fantastic Benefits
Start Date: 2016-03-15
Reference: DS/16185
Contact Name: Debbie Gregory
Contact Email:
Job Published: March 15, 2016 00:44

Job Description

Software Service Introduction Senior Analyst - 32 – 38KB

This is a fantastic opportunity for an experienced Service Introduction Senior Analyst to join a service introduction team within IT Service Management, working for a large global company.

As a software Service Introduction Senior Analyst in this varied role you will be responsible for:
  • Primary focus being the co-ordination of releases providing a smooth transition into production
  • Work / liaise with the following teams – IT change delivery, development, test, support, service desk, service delivery
  • Own and chair meetings ie. Release teams, change advisory board, readiness reviews, incident response, implementation plans
  • Change management
  • Impact assessments
  • Deputise for the service introduction manager
You will need to have the following experience:
  • ITIL experience
  • Release management, release process, principles and methodologies
  • Software delivery and ITIL service management lifecycles
  • Strong analytical and decision making skills
  • Experience with large scale organisational change
  • Working with project managers and project teams
  • Supplier management
  • Ideally ITIL V3 foundation certificate
Full details available upon request



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