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Software Service Introduction Analyst - 25 – 32KB

Job Title: Software Service Introduction Analyst - 25 – 32KB
Contract Type: Permanent
Location: Shropshire
Salary: £25000 - £32000 per annum, Benefits: fantastic benefits
Start Date: 2016-03-15
Reference: DS/16184
Contact Name: Debbie Gregory
Contact Email: debbie.gregory@gsatechsource.com
Job Published: March 15, 2016 00:28

Job Description

Software Service Introduction Analyst - 25 – 32KB
 

This is a fantastic opportunity for an experienced Service Introduction Analyst to join a service introduction team within IT Service Management, working for a large global company.
 

As a software Service Introduction Analyst in this varied role you will be responsible for:
  • Support the software service introduction team during both release implementation and post go live including operational acceptance
  • Work / liaise with the following teams – development, test, support, service desk, service delivery
  • Attend meetings ie. Release teams, change advisory board, readiness reviews, incident response, implementation plans
  • Change management
 

You will need to have the following experience:
  • ITIL experience
  • Release management, release process
  • Software delivery and ITIL service management lifecycles
  • Experience with large scale organisational change
  • Working with project managers and project teams
 

Full details available upon request

 

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.