Software Service Introduction Analyst - 25 – 32KB

Job Title: Software Service Introduction Analyst - 25 – 32KB
Contract Type: Permanent
Location: Shropshire
Salary: £25000 - £32000 per annum, Benefits: fantastic benefits
Start Date: 2016-03-15
Reference: DS/16184
Contact Name: Debbie Gregory
Contact Email:
Job Published: March 15, 2016 00:28

Job Description

Software Service Introduction Analyst - 25 – 32KB

This is a fantastic opportunity for an experienced Service Introduction Analyst to join a service introduction team within IT Service Management, working for a large global company.

As a software Service Introduction Analyst in this varied role you will be responsible for:
  • Support the software service introduction team during both release implementation and post go live including operational acceptance
  • Work / liaise with the following teams – development, test, support, service desk, service delivery
  • Attend meetings ie. Release teams, change advisory board, readiness reviews, incident response, implementation plans
  • Change management

You will need to have the following experience:
  • ITIL experience
  • Release management, release process
  • Software delivery and ITIL service management lifecycles
  • Experience with large scale organisational change
  • Working with project managers and project teams

Full details available upon request


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