Service Transition Business Analyst - OUTSIDE IR35

Job Title: Service Transition Business Analyst - OUTSIDE IR35
Contract Type: Contract
Location: Croydon
Salary: £350 - £415 per day
Start Date: 2017-10-02
Reference: RC%2F17115
Contact Name: Sheryl O'Brien
Contact Email:
Job Published: September 25, 2017 14:33

Job Description

Service Transition Business Analyst
Croydon with occasional travel to Westminster
9 month initial contract 
£350 - £415 per day 

*** You must be eligible and willing to apply for SC Clearance - therefore you must have been in the UK for 5 years or more ***

The Home Office are looking for an experienced Service Transition Business Analyst to join them on a 9 month contract starting ASAP - you will be based in Croydon but will be required to travel to Westminster on occasion.

Main Duties & Responsibilities:
  • Work with business change owners to gather, develop and document process maps and requirements
  • Producing "as is" and "to be" business process maps
  • Work with business change owners and suppliers (where required) to ensure that requirements are clearly understood and necessary information is available
  • Issue resolution between internal and external stakeholders
  • Works with service teams to elicit high-level requirements and capture business needs 
  • Assesses the risks of various solutions and prioritizes competing business demands
  • Manages ongoing relationship with business partner to drive satisfaction with IT
  • Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
  • Obtains key inputs from enterprise architecture teams and identifies solution inter-dependencies
  • Engages with knowledge workers to incorporate usability and user interface needs when designing systems
  • Proactively resolves customer satisfaction issues
  • Negotiates contracts, manages relationships, and monitors vendor performance against SLAs
Ideal Candidate:
  • Experience of delivering change to an IT Service Organisation
  • Recent experience of delivering against a Service Transition/Migration project
  • Recent experience of working within a public sector environment (within the last 2 years) 
  • Posses very strong technical skills, coupled with business intelligence and a deep understanding of the customer's needs so that they can be transformed into application and operational requirements
  • Understanding of SIAM or ITIL
  • Broad IT domain experience in three or more of the following areas IT areas: Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure, and Maintenance and Support
  • Demonstrated ability to communicate in both verbal and written communication
  • Demonstrated analytical skills
  • Basic understanding of information technology and business concepts
  • Familiarity with general business functions
  • Problem solving and strong communication skills
  • Understanding the role of the service based environment and the application
  • Scrum Master

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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