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Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Permanent
Location: Moorgate
Industry:
Salary: £40000 - £45000 per annum
Start Date: 2017-04-30
Reference: 16754LJ
Contact Name: Liam Jones
Contact Email: liam.jones@gsatechsource.com
Job Published: April 07, 2017 17:06

Job Description

Are you a Service Desk Team Lead looking to make the next step or a Service Desk Manager looking for a fresh challenge?

I am currently working with one of the fastest growing Telecoms companies within central London who are on the lookout for a Service Desk Manager to join their growing team. You will report directly to the Head of NOC and will have a range of tasks and accountabilities (See below skills).

The company opperate in one of the most modern and upbeat locations in London - a buzzing technology hub. They have a real forward thinking attitude to their work and support staff wherever possible and allow them to take on thier own projects. 

In order to be considered you must:
  • Have recent experience working within a Telecoms or ISP company
  • Previous experience leading/managing teams
  • Be ITIL accredited
  • Have good knowledge of Salesforce or similar CRM
  • Be goal orientated and forward thinking
It would be advantageous if you have a valid CCNA or JNCIA.

Key Tasks and Accountabilities
  • To manage and ensure all team members are hitting KPI’s on a daily basis
  • Manage SLA’s ensuring resolution of issues is achieved
  • Engage with partners when progressing or updating cases.
  • Manage what cases are handed to and from the out of hours support team.
If you feel you have the skills and experience and want to know more about the role please submit a copy of your CV.

Only candidates who match the requirements will be contacted. 

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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