Service Desk Analyst / 1st Line Support

Job Title: Service Desk Analyst / 1st Line Support
Contract Type: Contract
Location: Lichfield
Salary: £15000 - £18000 per annum, Benefits: shift allowance
Start Date: ASAP
Reference: EW/16670
Contact Name: Ellie Walker
Contact Email:
Job Published: October 25, 2019 15:53

Job Description

Service Desk Analyst / 1st Line Support / Help Desk/Customer Service - Lichfield 

GSA Techsource are currently recruiting for a 1st Line Service Desk Analyst for a Global and Technology Business Solutions Provider. It is initially a 6-12 month contract based in Lichfield, Staffordshire. 

The successful candidate doesn’t need a technical background, but does need a basic understanding of IT. We are ideally looking for someone with a proven track record in Customer Service, who is happy to take a first step into the world of IT.

Roles and Responsibilities:
  • You will act as the initial point of escalation for the Service Desk team by providing the initial response to customer issues notified to them by the team
  • You will take ownership of managing the day to day running of the tasks and open calls, ensuring customers are kept informed at all times on the progress of incidents through to resolution
  • You will provide industry leading customer service to achieve high levels of customer satisfaction
  • You will perform a 1st tier trouble shooting role to aid in diagnosing customer issues faster
  • You will be liaising with other departments within the client as necessary in order to meet customer requirements
  • Call logging
  • You must have good communication skills
This role is shift work and as such you will work on a 6 week shift rota covering 12 hour shift both days and nights.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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