Service Desk Analyst - 1st / 2nd Line

Job Title: Service Desk Analyst - 1st / 2nd Line
Contract Type: Permanent
Location: Leeds
Salary: £22,000
Start Date: 2017-05-18
Reference: RS / 16800
Contact Name: Rosie Shenton
Contact Email:
Job Published: May 18, 2017 15:51

Job Description

Service Desk Analyst
£20,000 - £24,000
Windows Server, Active Directory, Application Support, Remote Desktop

You’re an aspiring Service Desk Analyst with a passion for learning AND technology.

You love supporting customers but equally, you enjoy putting the phone down and getting under the hood to solve a problem.

You’re looking for a new challenge and you’re ready to be impressed with more details about this stunning opportunity.....

Excellent, then this one’s for you.

As you may have gathered, this is an opportunity for a Service Desk Analyst with 1st and 2nd Line experience to join a software services client based in Leeds. Recent promotions have left a gap in the Service Desk team and they are keen to find someone they can invest in.

You’ll be excited by progression and super keen to resolve problems. Putting the customer experience at the heart of everything you do, you’ll have awesome communication skills and patience to see an issue through to resolution.

Your skills will include some or all of the following:
  • Troubleshooting, friendly communication style, willingness to learn, ability to pick up new technologies, personality!!
  • Windows 2000, XP, Vista, 7, 8 and 10 OS
  • Windows 2000, 2003, 2008 & 2012 R2 Server OS
  • Network Services, DNS, DHCP
  • Active Directory (2000, 2003, 2008 and 2012), Group Policy
  • Bespoke Application Support, ERP, CRM, Software Systems
Duties will include resolving support tickets, taking calls, assigning jobs, learning new technology and software skills and providing an excellent service desk support experience. Extra training to fill in the gaps in your knowledge will be available along with an engaging work culture and environment.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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