Job Description
Responsible for defining the service requirements needed in support of the future Target Operating Model. Provide service design competency leadership for a number of service design managers. Managing and delivering workshops with senior management and other key stakeholders across the organisation to deliver the conformed set of service requirements. Lead the Service Design workstream in selecting the most appropriate means of representing the requirements of service change. Identify the end to end service requirements; propose options to remediate and document appropriate changes to the requirements sets. Undertake analysis of detailed service requirements for adherence to objectives and conformity to set standards and guidelines.
Experience required:
Proven experience of working in a Service Design Lead in central government
Service transition experience
Experience of building and running test planning – test strategy user acceptance testing
Defining the businesses usual service processes
Defining the service interactions role and responsibilities
Delivery in service experience
ITIL
Proven experience of working in this role in central government
IR35 Scope: In Scope
CV Submission Deadline: Thursday 10th August
Clearance Level Required: SC - Security Check
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.