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Service Design & Transition Manager – ITIL

Job Title: Service Design & Transition Manager – ITIL
Contract Type: Contract
Location: Croydon
Industry:
Salary: £600 a day – umbrella - In scope
Start Date: Sept 2017
Reference: JD%2FC%2F17005
Contact Name: Jackie Dean
Contact Email: jackie.dean@gsatechsource.com
Job Published: August 14, 2017 17:17

Job Description

The successful candidate will be an experienced IT Service practitioner, with experience of Service Design and Transition who wishes to develop that profession.

The successful candidate will have an ITIL V3 Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

What you will be responsible for:

Design and document new services.
They will deliver effective transitions of new services, engaging with projects and live service teams.
Produce comprehensive service designs, incorporating business requirements, wider standards, Live Services capabilities and external suppliers.
Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.

Responsible for defining the service requirements needed in support of the future Target Operating Model. Provide service design competency leadership for a number of service design managers. Managing and delivering workshops with senior management and other key stakeholders across the organisation to deliver the conformed set of service requirements. Lead the Service Design workstream in selecting the most appropriate means of representing the requirements of service change. Identify the end to end service requirements; propose options to remediate and document appropriate changes to the requirements sets. Undertake analysis of detailed service requirements for adherence to objectives and conformity to set standards and guidelines.

CV Submission Deadline: 16/08 11:00

SC – Security Check

In scope

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.