Service Delivery Manager (IT Service Management)

Job Title: Service Delivery Manager (IT Service Management)
Contract Type: Contract
Location: Telford
Salary: Market Day Rate through umbrella (role falls within IR35)
Start Date: 10th July 2017
Reference: JD/C/16845
Contact Name: Jackie Dean
Contact Email:
Job Published: June 23, 2017 17:03

Job Description

This is an exciting time for a client facing IT Service Management Service Integration SME / Service Delivery Manager to join on a min 6 month contract basis, as our client drives through a bold plan to transform their IT and digital services.

The replacement toolset has been selected and this role is required to work with stakeholders across diverse areas and its suppliers to define, track and drive activities necessary to ensure successful introduction of the new toolset into the live environment.    

Manage the development and deployment of IT solutions; Managing change and risk management and the interaction between development and support services; Take ownership of technical design decisions throughout the delivery; Facilitating project decision-making around the appropriate way to achieve deployment; Ensure service delivery adheres to the appropriate standards.


Significant experience in a Service Introduction/Service Transition role on transformation projects including service cut-over
Understanding of Service Operation principles
Understanding of ITIL Process
Service Reporting Experience
Good working knowledge of Microsoft Office suite (Word, PowerPoint, Excel, Visio)
Analytical skills, ability to see the bigger picture, forward thinking
Experience of interacting with Client stakeholders at all levels

Please note this role falls within IR35.

Please forward your application by Tuesday 27th June.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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