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Senior Planning Anayst

Job Title: Senior Planning Anayst
Contract Type: Permanent
Location: Milton Keynes
Salary: £25000 - £28000 per annum
Start Date: 2015-04-28
Reference: KH15600
Contact Name: Katie Hawksley-Blackburn
Contact Email: katie.hawksleyblackburn@gsatechsource.com
Job Published: April 28, 2015 12:31

Job Description

Senior Planning Analyst
Commutable from Milton Keynes, Northampton, Kettering, Luton, Bedford
£25,000 - £28,000

Senior Planning Analyst with experience of planning and forecasting resource for a contact centre environment as well as analysing management information that surrounds a call centre.

You will be involved with producing accurate forecasts of volume and staffing. Reports you will be producing include Call Volumes, Average Handling times, Staffing Levels. You will have strong relationships with internal business units and external clients so that relevant information/reports can be obtained with ease.

You will have excellent excel skills, ideally have WFM knowledge and be able to work on your own as well as in a team.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.