Resource Planning Manager

Job Title: Resource Planning Manager
Contract Type: Permanent
Location: Milton Keynes
Salary: £40000 - £50000 per annum
Start Date: 2015-04-28
Reference: KH15599
Contact Name: Katie Hawksley-Blackburn
Contact Email:
Job Published: April 28, 2015 11:03

Job Description

Resource Planning Manager
Commutable form Stevenage, Banbury, Aylesbury, Milton Keynes, Northampton, Bedford, Hitchin
£40,000 - £50,000

Resource Planning Manager with experience of working within a multi-site call centre environment, ideally with experience of planning in a multi-channel role and understands Call Centre regulations required for a growing organisation based in Milton Keynes.

The Resource Planning Manager will manage the entire planning cycle, maintain the resource levels and manage on an operational level the workforce schedulers and Real Time Administrators. You will have a keen eye to detail and have advance analytic abilities with exposure to work with WFM (Workforce Management) tools.

Our client is currently starting a journey to grow the business further and require enthusiastic, pragmatic and results orientated individuals who are also ambitious.

This role offers a generous salary of up to £50,000 plus benefits.

Key words; resource planning, resource manager, call centre, contract centre, WFM, Workforce Management, NICE, Totalview, MS Excel, scheduler, forecasting

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies.