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Support Analyst

Job Title: Support Analyst
Contract Type: Permanent
Location: Burton upon Trent
Industry:
Salary: £25000 - £32000 per annum
Start Date: ASAP
Reference: 17322 / AEJ
Contact Name: Anya Jones
Contact Email: anya.jones@gsatechsource.com
Job Published: November 03, 2021 14:39

Job Description

Support Analyst - Permanent - £25k to £32k - Burton Upon Trent

GSA Techsource are currently recruiting for a Support Analyst working for a market leader in developing games, hardware, and interactive entertainment that define their industry. 

Responsibilities:

- You will be managing escalated incidents through the 4 phases of Problem Management:
  • Problem Recognition – impact/frequency
  • Problem Investigation – root cause analysis
  • Problem Resolution – temporary work arounds and full solutions
  • Problem Closure – confirmation of quality correction
- Internal and external service data and component repair trend analysis
- Use of that data to positively influence business decision making through clear and compelling explanation both verbally and through various presentation media
- Maintain close relationships with internal and external support groups, customers and suppliers acting as a product support champion.
- Provide expert assistance during live incident management.
- Assist in product trials offering expert advice on new product / component quality.
- Predominantly a software focused role but aspects of the mechanical performance of our products can be equally important.

Required Skills: 
  • Very strong written and verbal communication skills
  • Strong data interpretation, analytical and presentation skills
  • High-level of general IT knowledge
  • Methodical and logical approach to problem solving
  • Tenacious, inquisitive and results driven

In return for your hard work our client offers an array of benefits including:
  • 25 days holiday + bank holidays
  • Employee discount scheme
  • Bonus scheme
  • Life assurance
  • Share scheme
  • Salary sacrifice schemes- Cycle to work/Childcare vouchers
  • Dedicated social committee
  • Birthday day off from work
  • Flexible working (including home working)


GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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