Job Description

A leading Games company are on the lookout for a problem analyst to join their team in Burton. The role would ideally suit someone who has worked in Incident/problem management within a development environment and has worked through the whole problem lifecycle.

The company offer fantastic progression routes, a list of benefits including; Cycle to Work, Free onsite parking, some flexibility around working hours, 25 days holiday with the option of buying and selling 5 days and Life Assurance.

What you’ll be doing?
• Managing escalated incidents
• Analyse product quality to assist the businesses understanding
• Maintain close relationships with internal and external support groups
• Component repair trend analysis.

Ideally you will have the following:
• High-level general IT knowledge
• Experience in Programming (Perl, Java, C/C++)
• Methodical and logical approach to problem solving
• Tenacious and inquisitive
• Strong data interpretation, analytic and presentation skills

Desirable Skills:
• Familiarity with Linux, SSH and shell command line
• Familiarity with network technologies (DNS, DHCP, TCP/IP)
• Familiarity with database systems and SQL
• Ability to lead problem investigations and communicate with a variety of audiences

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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Problem Analyst

Job Description

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Liam Jones

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