Payroll Support Analyst

Job Title: Payroll Support Analyst
Contract Type: Permanent
Location: Bristol
Salary: £25k to £29k plus Excellent Flex Bens
Start Date: Will wait notice
Reference: JD%2FP%2F16556%2FB
Contact Name: Jackie Dean
Contact Email:
Job Published: September 17, 2017 18:05

Job Description

Technical / Applications Support Analyst's with payroll experience required to provide service and software support to a busy customer base, which includes many blue chip organisations in its portfolio. 

This role would suit somebody working in payroll who is interested in moving into a more technical support role.

This is a fantastic opportunity to gain technical training on Enterprise Payroll software, Oracle, SQL, Java, Windows, UNIX etc.

The successful candidate will ideally have the following experience:

  • Experience in using a large on-line Payroll system
  • Ideally some experience within a service desk / Customer support / technical support environment
  • Proven problem solving skills
  • Good understanding of effective customer care
  • Excellent Client Liaison and Effective Communication Skills
  • Sound knowledge of Windows operating systems
  • Excellent IT Skills, including ability to download and set up products

  • Responding to calls from clients who may be fully managed, hosted or direct support customers within SLA's. 
  • Contacting customers either by phone or email to understand issue and provide advice and guidance if appropriate. 
  • Accessing customer's system remotely to investigate issue further and correct data where necessary. 
  • Recreating issue in Support systems, recording exact steps and redirecting to appropriate team. 
  • Providing support to customers using Live Chat application on company's Extranet.
The initial starting salary is £25k to £29k and also comes with 25 days holiday, healthcare, contributory pension, life assurance - a great flexible benefits package that can be tailored to your needs.

The role will be based north of Bristol, near Bradley Stoke and Patchway. It is close to the M4 and M5 motorways and the Almondsbury Interchange. Parking is provided.

Brand new spacious premises with on-site facilities.

Please call our offices for an informal discussion or forward your CV for an immediate response. GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.