Payroll Administrator (MS Office, HR IS/IT)
|Job Title:||Payroll Administrator (MS Office, HR IS/IT)|
|Salary:||£20,000 - £25,000 plus excellent flex benefits|
|Start Date:||Feb 2017|
|Contact Name:||Jackie Dean|
|Job Published:||January 13, 2017 11:42|
Respond to customer requests, queries and complaints via telephony and email tickets in a friendly and efficient manner so as to enhance customer loyalty.
Skills and Experience:
Knowledge of Payroll policies and processes
Previous experience in a telephone based customer service environment
Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
Good communicator and customer oriented - to be able to identify and understand the customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Knowledge of the Service Centre processes, (e.g. escalation procedures, service level agreements, customer service standards)
Computer skills: MS Office, HR Databases, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)
In return our client can offer:
A large modern open plan working environment
Excellent transport links to wider community
Free on-site parking
Flexible benefits package which allows tailored benefits dependent upon circumstances
Structured training and on-going personal development
The initial starting salary is £20k to £25k and also comes with 25 days holiday, healthcare, contributory pension, life assurance, a great flexible benefits package that can be tailored to your needs.
Please call our offices for an informal discussion or forward your CV for an immediate response.
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.
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