IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: Staffordshire
Salary: £22,000
Start Date: Flexible, ASAP
Reference: RS / 16516a
Contact Name: Rosie Shenton
Contact Email:
Job Published: January 12, 2017 17:30

Job Description

IT Support Engineer
Stoke on Trent
Windows, Server, Active Directory, Cisco, Training available!

Great new opportunity for a 1st / 2nd Line Support Engineer to join my client in Stoke on Trent. Recent promotions have left a gap in the 1st Line team and they are keen to find someone they can invest in.

You will be skilled in 1st Line Support, touching on 2nd Line Support in a busy help desk / service desk environment. You’ll be excited by progression and super keen to resolve problems. Putting the customer experience at the heart of everything you do, you’ll have awesome communication skills and patience to see an issue through to completion.

Your skills will include some or all of the following:

 • Microsoft Windows 2000, XP, Vista, 7, 8 and 10 Operating Systems 
 • Microsoft Windows 2000, 2003, 2008 & 2012 R2 Server Operating Systems 
 • Microsoft Exchange Server 2003, 2007 and 2010
 • VMWare 4.x, 5.x, 6.x ESX/ESXi
 • Cisco networking, routers and switches. VLAN, RADIUS, BGP, EIGRP, WiFi. 
 • Network Services, DNS, DHCP, NTP, FTP 
 • Active Directory (2000, 2003, 2008 and 2012), Group Policy
Or at least you’ll be gasping to learn and progress these skills!

Duties will include resolving support tickets, taking calls, assigning jobs, learning new IT Skills and providing an excellent 1st Line support experience. Extra training to fill in the gaps in your knowledge will be available along with sponsorship through certifications and ongoing support to develop your career.

Sound good? Send me your CV asap to be considered for this choice employer in Stoke on Trent.

Keywords: 1st Line, 2nd Line, Help Desk, Service Desk, Windows, Active Directory, Cisco, Support GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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