1st Line Support / Helpdesk / Service Desk Analyst

Job Title: 1st Line Support / Helpdesk / Service Desk Analyst
Contract Type: Permanent
Location: Fleet
Salary: £22000 - £24000 per annum, Benefits: 10% bonus, training & excellent benefits
Start Date: 2017-05-16
Reference: DG/16603
Contact Name: Debbie Gregory
Contact Email:
Job Published: May 16, 2017 14:47

Job Description

1st Line Support / Helpdesk / Service Desk Analyst

As a First Line IT Support Engineer / Helpdesk or Service Desk Analyst this is a fantastic opportunity to join a leading Global IT Services and Solutions provider with continual plans for growth within a highly technical team. They offer fantastic training as far as you wish to take your technical skills and a real career path due to the diversity of their business and technical services.

With their own onsite technical university you have training as you want and need it and access to the latest technologies as part of this European team.

To be successful in this 1st Line Support / Helpdesk / Service Desk Analyst role you will need to demonstrate experience in a combination of the following:

  • A minimum of one year of experience on IT Support / helpdesk service
  • Knowledge about ITIL and their defined procedures
  • Good interpersonal skills
  • Customer understanding
  • Analysis and judgement
  • Knowledge of current Microsoft Windows desktop and server operating systems
  • Knowledge of Microsoft Office suite
  • Knowledge of hardware (Laptops, PC's, Mobiles) with understanding of servers
  • Understanding of Microsoft Active Directory and Microsoft Exchange
  • Knowledge of mobile devices (Handhelds and server environment)

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.