IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: Bromsgrove
Salary: £23000 - £26000 per annum
Start Date: 2016-12-16
Reference: SO16541
Contact Name: Sheryl O'Brien
Contact Email:
Job Published: November 16, 2016 16:49

Job Description

IT Support Analyst (2nd/3rd Line) 
up to £26,000 depending on experience

We are working with an established software house and managed services company within multiple offices throughout the UK, your role would be based within the Bromsgrove site. 

The company are looking for an experienced IT Support Analyst to join their existing team to help support both their internal as well as external end users so a broad understanding of supporting IT is essential.

You will work within a team supporting users up to 3rd line level; this could involve troubleshooting both physical and virtual server environments, switches, firewalls and software applications.

  • Experience or working within a managed services environment is ideal but is not essential.
  • Previous experience of working with a ticketing system and to strict SLA’s
  • A broad knowledge of IT Infrastructure is required due to the large variety of external clients you will be supporting.
  • Setting up of new starters (Active Directory/Office 365).
  • Knowledge of the administration and support up to a 3rd line level of Windows 7 up to Windows 10 as well as O365 and the general office suite.
  • Knowledge of basic networking principles (TCP/IP)
  • Previous experience of supporting both desk side and remote workers.
  • Excellent communication skills are essential across all levels of the business.
This is an excellent opportunity for you to really develop with a rapidly expanding company so if you would like more information about the role please feel free to send over your CV or call 01543 622397 for further information.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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