Escalations, Action Plan, Problems, Investigate, Implementation, Remedies, incident management, Service Desk, stakeholder engagement, CI (Continuous improvement)
Do you work well under pressure and enjoy investigating and resolving problems? As the Service Quality Assurance Analyst you will be looking at continuous improvement plans within SLA review issues and drive through to resolution.
This company has also been cited as one of the top companies to work for globally for the last 4 years running – with a real emphasis on personal and career development !!
Your experience should include a mixture of the following:
They are a multi vendor technical and solutions company and offer real and great opportunities to expand your skill set or specialise within it, with an in-house technical university and opportunities to carve a career, working with global clients on complex enterprise networks and projects.
Full details available upon request.
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.