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IT Service Delivery Manager

Job Title: IT Service Delivery Manager
Contract Type: Permanent
Location: Enderby
Industry:
ICT
Salary: £45000 - £55000 per annum
Start Date: 2019-11-01 00:00:00
Reference: 16799
Contact Name: Sham Rehman
Contact Email: sham.rehman@gsatechsource.com
Job Published: November 01, 2019 16:49

Job Description

ITIL/ Service Desk/ Service Delivery

A great opportunity has currently opened up for an experienced IT Service Delivery manager to join an established business based in Leicester.

Within the role you will be expected to:
  • Manage tier1/2 services desks across the business network and infrastructure ensuring a great service to internal business and external clients.
  • Ensure SLAs and KPIs are achieved.
  • Be the point of contact for escalation process and take owndership of major incidents.

Skills I am currently looking for are:
  • Good commercial experience within a Service Desk/ Service Delivery management role
  • Understanding of meeting and achieving SLAs/ KPIs
  • Understanding of ITIL methodology
  • Knowledge of service desk management systems
Bonus skills:
  • Technical skills in Microsoft products
  • Understanding of IT security best practice
  • ServiceNow experience
  • Understanding of IP networks traffic, firewalls, routing...
Benefits with this role are vast and alongside a generous salry you will have the added benefit of: 

25 days holiday plus bank holidays, parking, private healthcare, health cash back, and many more to include discounts and vouchers...

If this is something you feel suited to and would be keen on pursuing a great opportunity, then get in touch and apply.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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