Infrastructure Engineer - MS / AWS / 2nd Line

Job Title: Infrastructure Engineer - MS / AWS / 2nd Line
Contract Type: Contract
Location: Reigate
Salary: £0 - £500 per day
Start Date: ASAP
Reference: 17326
Contact Name: Ellie Walker
Contact Email:
Job Published: October 07, 2021 14:26

Job Description

The Infrastructure Engineer’s role is to provide 1st and 2nd line levels of technical support to the the clients business, covering all areas of IT deployed within the company.

  • Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Skype, and face-to-face.
  • Take ownership of tracking and remediating security vulnerabilities within a given timeframe.
  • Diagnose a wide range of issues, from the user desktop environment to server applications.
  • Work collaboratively with the clients parent company & third party support services on diagnosing and troubleshooting issues.
  • Administer the internal ticketing system and act upon requests for change and system access.
  • Be able to spot potential technical vulnerabilities and suggest resolution.
  • Proactively monitor systems and take preventative measures to reduce system downtime.
  • Highlight possible trends from re-occurring incidents.
  • Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid customers.
Technical Skills:
  • Excellent experience with Microsoft technologies across the board:
    • Active Directory and GPO administration.
    • Exchange administration.
    • Win10 desktop management using SCCM, WDS & WSUS
  • Good general knowledge of networking and technologies:
    • The TCP/IP stack.
    • Concept of VLANs and firewalls.
    • Wireless configurations.
  • Experience in remediating vulnerabilities within a Microsoft environment:
    • Scanning tools such as Nessus or Qualys.
  • 2 years+ of 1st line technical helpdesk environment.
  • 2nd line technical support experience.
  • Experience of working within a change control environment or financial institution.
  • Experience of working within Cloud hosted infrastructure such as AWS.
  • Experience of working with virtualisation platforms:
    • VMware vSphere and ESX.
    • MS Hyper-V.
  • Exposure to Microsoft Server 2012 – 2016.
  • Exposure to administration of telephony platforms, ideally Avaya.
  • Exposure to administration of mobile devices, ideally Apple iOS.
  • Scripting ability with PowerShell. 
Key Skills:
  • Strong communication and customer service skillset is essential in order to effectively communicate to the business and understand their requirements and or issues.
  • Proven analytical and problem-solving abilities.
  • Strong interpersonal, written, and oral communication skills. Ability to perform general mathematical calculations.
  • Able to conduct research into issues and process failures as required.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergencies.
  • Ability to present ideas in a user-friendly language.
  • Experience working in a team-oriented, collaborative environment.
  • Able and willing to work unsocial hours from time to time in order to provide the required service to the clients customers.
This rols is inside IR35

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