IM&T Service Manager

Job Title: IM&T Service Manager
Contract Type: Contract
Location: Hertfordshire
Salary: £300 - £350 per day
Start Date: 2015-06-28
Reference: BH/15747
Contact Name: Ben Harvey
Contact Email:
Job Published: June 28, 2015 11:21

Job Description

IM&T Service Manager

An outstanding opportunity has arisen for an experienced interim/contract I.T Service Manager to lead significant change within the Service Management function of a large I.T department. In line with wider I.T strategy you’ll be tasked with redefining and re-energising Service Management to deliver significantly improved service.

We’re looking for an experienced contractor, who has delivered change across multiple teams and is an expert in ITIL and Service Management. The successful candidate is likely to have significant experience in the NHS.

  • Deliver change to up lift Service Management, covering Incident, Change and Problem management
  • Gain buy-in and engage team to drive through change
  • Identify and deliver process, people and system changes to support wider objective
  • Manage existing teams consisting of circa 15, with 3 direct reports
  • Create and present businesses cases to justify changes to processes and systems
  • Lead projects to achieve specific service management objectives
  • Restructure the team in support of the wider strategy
Skills & Qualifications 
  • Significant demonstrable skills and experience in Service Management
  • Demonstrable skills and experience redesigning and restructuring Service Management to deliver specific objectives
  • Man management skills leading direct and indirect teams (multi-disciplined teams of 15+)
  • Practical demonstrable experience of ITIL and Prince 2
  • ITIL and Prince 2 certified
  • Outstanding communication skills
  • Significant skills in negotiation
  • Ability to influence
For an informal confidential discussion please contact Ben Harvey at GSA Techsource.

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