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Payroll Software Support

Job Title: Payroll Software Support
Contract Type: Permanent
Location: Bristol
Industry:
Salary: £25k to £29k plus Excellent Flex Bens
Start Date: Sept 2017
Reference: JD%2FC%2F16556
Contact Name: Jackie Dean
Contact Email: jackie.dean@gsatechsource.com
Job Published: August 12, 2017 13:46

Job Description

Technical / Applications Support Analyst's with pay roll experience required to provide service and software support to a busy customer base, which includes many blue chip organisations in its portfolio. 

This role would suit somebody working in payroll who is interested in moving into a more technical support role. This is a fantastic opportunity to gain training in Enterprise Payroll software, Oracle, SQL, Java, Windows, UNIX etc.

The successful candidate will ideally have the following experience:

Experience in using a large on-line Payroll system
Ideally some experience within a service desk / Customer support / technical support environment
Proven problem solving skills
Good understanding of effective customer care
Excellent Client Liaison and Effective Communication Skills
Sound knowledge of Windows operating systems
Excellent IT Skills, including ability to download and set up products

Role:

Responding to calls from clients who may be fully managed, hosted or direct support customers within SLA's.
Contacting customers either by phone or email to understand issue and provide advice and guidance if appropriate.
Accessing customer's system remotely to investigate issue further and correct data where necessary.
Recreating issue in Support systems, recording exact steps and redirecting to appropriate team.
Providing support to customers using Live Chat application on company's Extranet.

The initial starting salary is £25k to £29k and also comes with 25 days holiday, healthcare, contributory pension, life assurance - a great flexible benefits package that can be tailored to your needs.

The role will be based north of Bristol, near Bradley Stoke and Patchway. It is close to the M4 and M5 motorways and the Almondsbury Interchange. Parking is provided.

Brand new spacious premises with on-site facilities.

Please call our offices for an informal discussion or forward your CV for an immediate response. GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.