Helpdesk Analyst (1st/2nd Line)

Job Title: Helpdesk Analyst (1st/2nd Line)
Contract Type: Permanent
Location: Lichfield
Salary: £19000 - £21000 per annum
Start Date: 2015-06-04
Reference: KH15699
Contact Name: Katie Hawksley-Blackburn
Contact Email:
Job Published: June 04, 2015 17:35

Job Description

Helpdesk Analyst (1st/2nd Line)

£18,000 - £21,000

Lichfield commutable from Burton on Trent, Tamworth, Walsall, Sutton Coldfield


An exciting opportunity to join an expanding IT support team based in the clients head office in Lichfield where the Technical Support Manager ensures they are working with the latest technologies as a business.


This is an excellent opportunity for a candidate with 1st line Helpdesk/Technical Support experience to develop their skills and to keep up to date with the latest technologies.


Duties will include;
  1. Providing support to end users via the phone, email and in person.
  2. Logging all calls and progress all calls on the IT Services system.
  3. Carrying out training to employees on software, IT equipment or systems.
  4. Installing or maintaining company IT equipment
  5. Raising orders for new IT equipment when required and authorised.

The Successful candidate will have sound working knowledge on Windows 7, Microsoft Office 2010, and an understanding of computer hardware including installing and troubleshooting printers.


This is the perfect opportunity to expand on your current skills and develop your 2nd line experience further. 

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. Calls to 0845 numbers are typically charged at between 1p and 12p from landlines, and between 5p and 40p from mobiles, per minute.

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