GSA Techsource are currently working with a Global IT Services Provider to recruit a Business Analyst to be based in Manchester for a 3 month contract.
The primary object is to capture and assist with the current ‘as is state’ in relation to ITIL, Internal Service Requests and Provisions.
The successful candidate will have experience with the following:
- Requirements Gathering
- Analysis of the ‘as is state’ in relation to Business Process and Procedures
- Analysis of existing ITSM Tooling and ITIL Process
- Experience with outsource Service Desk / Help Desk Providers
- Experience of migration from a current Service Desk Provider to a new Service Desk Provider
- Experience with ServiceNow
- Experience of moving from one ITSM Tooling Technology to a new ITSM Tooling Technology
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.