Avaya Technical Support Engineer / Analyst 40-45K

Job Title: Avaya Technical Support Engineer / Analyst 40-45K
Contract Type: Permanent
Location: Hampshire
Salary: £40000 - £45000 per annum, Benefits: Bonus + Excellent benefits package
Start Date: 2016-05-17
Reference: DS/16220h
Contact Name: Debbie Gregory
Contact Email:
Job Published: May 17, 2016 11:21

Job Description

Avaya Technical Support Engineer / Analyst 40-45K + bonus + excellent benefits

As an Avaya Technical Support Engineer / Analyst this is a fantastic opportunity to join a leading Global IT Services and Solutions provider with continual plans for growth who now seek an Avaya Support Engineer / Analyst to join a highly technical team. They offer fantastic training as far as you wish to take your technical skills and a real career path due to the diversity of their business and technical services.

With their own onsite technical university you have training as you want and need it and access to the latest technologies as part of this European team.

To be successful as an Avaya Support Engineer / Analyst you will need to demonstrate experience in a combination of the following:
  • Experience in a Support environment
  • Diagnosing and fault resolution on Avaya products / equipment
  • Minimum 3-5 years support experience on Avaya Core Products and Call center products, ACM, SMGR, SM, CMS, AES, ACR, MM
  • Experience working in VMware environment
  • Network experience for Voice environment such as DHCP, VLAN, FTP etc
  • Good interpersonal skills
  • Customer understanding
  • Analysis and judgement
  • Knowledge of a combination of some of the following: Avaya System Platform, System and Session Manager, Communication Manager, Media Gateways, Avaya Call Centre, VOIP protocols, PBX, networking solutions
  • Any Avaya accreditations an advantage ie. ACSS in Avaya Communication Manager
  • ACSS in Avaya System manager and Session Manager

This is a superb opportunity to join a large global, highly successful and respected multi-vendor services and solutions provider at a particularly buoyant time.

Full details available upon application.



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