Application Support Analyst £35-40K + shift
|Job Title:||Application Support Analyst £35-40K + shift|
|Salary:||£35000 - £40000 per annum, Benefits: Shift allowance and fantastic benefits|
|Contact Name:||Debbie Suckling|
|Job Published:||September 16, 2015 16:03|
Application Support Analyst is required for a global company based in the West Midlands in a very successful application support team, providing 2nd line support for all the company application systems - looking at a £35-40,000 basic plus shift allowance and overtime.
The hours of work are between 7am- 6pm on a shift basis, with a 1 in 4/5 week on call rota basis (On call and overtime).
This role will involve the following:
* Support all business applications to a high standard and resolve any issues within agreed SLA's.
* Perform daily checks and standard BAU activities which are required within the area on a daily basis.
* Produce clear documentation to be used by the teams using the applications.
* Responsible for 3rd Party Business applications and ensure they patched in a timely manner to ensure that there is no vulnerability to the estate.
* Produce live releases for all 3rd Party business applications.
* Provide On Call support for business critical applications on a rota basis.
* Ensure all users are updated on the progress of their call in a timely manner.
* Assess what applications are not in use and can be removed from the production environment.
* Be a subject matter expert in the applications, to support the team.
* Manage live releases to agreed environments for any application requests in scope for the team.
The ideal candidate for this role will have the following skills, knowledge & experience:
* Previous experience in a similar application support position, ideally within a multi-site environment.
* Previous experience installing, troubleshooting and supporting a wide range of systems and applications.
* Knowledge of business processes and regulatory requirements.
* Knowledge of Windows, MS SQL and Network architecture is essential.
* Experience working within an ITIL environment.
* Knowledge of Unix, Oracle, MS BizTalk or HP Exstream Dialogue is an advantage but not essential.
Full details available upon application.
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