3rd Line Support Engineer
| Job Title: | 3rd Line Support Engineer |
| Contract Type: | Permanent |
| Location: | Burton upon Trent |
| Industry: | |
| Salary: | £24000 - £25000 per annum |
| Start Date: | ASAP |
| Reference: | 17412 |
| Contact Name: | Anya Jones |
| Contact Email: | anya.jones@gsatechsource.com |
| Job Published: | May 03, 2022 16:15 |
Job Description
Responsibilities:
- Adherence to incident management processes
- Effective and timely management, prioritisation and resolution of incidents escalated to 3rd Line Support Engineer
- Liaison with other functions to deliver effective resolutions to escalated incidents
- Assisting Problem Management root cause investigation
- Satisfying internal requests relating to products
- Involvement in the creation and approval of fix routines for other support teams
- Test/Staging environment support
- Work 7.5 hour shifts between 07:00 – 23:00 including occasional weekend work
- 2+ years’ experience within an IT or application support role.
- Excellent customer service and communication skills, both written and oral with good attention to detail
- Methodical and disciplined approach
- Fast learner; can absorb and understand information quickly
- Experience supporting Windows
- Linux, SSH and shell command line
- Network technologies (DNS, DHCP, TCP/IP)
- Database systems and SQL
- Knowledge of scripting language (Perl, Python, etc) would be beneficial
- Java language would be beneficial
- 25 days holiday plus bank holidays
- Birthday Leave
- Annual Buy and Sell Holiday
- Bonus
- Pension
- Life Assurance
- Share Purchase Scheme
- Private Healthcare Saving Scheme
- Employee Discounts
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.
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