3rd Line Support Engineer

Job Title: 3rd Line Support Engineer
Contract Type: Permanent
Location: Burton upon Trent
Salary: £24000 - £25000 per annum
Start Date: ASAP
Reference: 17412
Contact Name: Anya Jones
Contact Email:
Job Published: May 03, 2022 16:15

Job Description

GSA Techsource are working with a global gaming company to recruit a 3rd Line Support Engineer to be responsible for the delivery of 3rd line support for the client's global product portfolio. 3rd line is the final tier in the incident resolution model and will be expected to rectify any issues independently or through liaison with other teams such as technical operations and development. To this aim, a familiarity with operating systems, networking and database systems is necessary

  • Adherence to incident management processes
  • Effective and timely management, prioritisation and resolution of incidents escalated to 3rd Line Support Engineer
  • Liaison with other functions to deliver effective resolutions to escalated incidents
  • Assisting Problem Management root cause investigation
  • Satisfying internal requests relating to products
  • Involvement in the creation and approval of fix routines for other support teams
  • Test/Staging environment support
  • Work 7.5 hour shifts between 07:00 – 23:00 including occasional weekend work
  • 2+ years’ experience within an IT or application support role.
  • Excellent customer service and communication skills, both written and oral with good attention to detail
  • Methodical and disciplined approach
  • Fast learner; can absorb and understand information quickly
Familiarity with one or more of the following is essential:
  • Experience supporting Windows
  • Linux, SSH and shell command line
  • Network technologies (DNS, DHCP, TCP/IP)
  • Database systems and SQL
  • Knowledge of scripting language (Perl, Python, etc) would be beneficial
  • Java language would be beneficial
A fabulous benefits package is available, including:
  • 25 days holiday plus bank holidays
  • Birthday Leave
  • Annual Buy and Sell Holiday
  • Bonus
  • Pension
  • Life Assurance
  • Share Purchase Scheme
  • Private Healthcare Saving Scheme
  • Employee Discounts

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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