1st Line Support Engineer / Helpdesk Analyst

Job Title: 1st Line Support Engineer / Helpdesk Analyst
Contract Type: Permanent
Location: Stoke-on-Trent
Salary: £16000 - £20000 per annum, Benefits: training and benefits
Start Date: 2018-02-08
Reference: DG/17430
Contact Name: Debbie Gregory
Contact Email:
Job Published: February 08, 2018 11:13

Job Description

1st Line Support Engineer / Helpdesk Analyst 16-20K

As an 1st Line Support Engineer / Helpdesk Analyst this is a fantastic opportunity to join a leading Global company with continual plans for growth who now seeks a 1st / 2nd Line Support Engineer / Analyst to join a highly technical support team.
To be successful as an 1st Line Support Engineer / Analyst and progress in to 2nd Line Support and beyond ..... you will need to demonstrate experience in a combination of the following:
  • A minimum of one year of experience in IT Support / helpdesk service
  • Knowledge about ITIL and their defined procedures
  • Good interpersonal skills
  • Customer understanding
  • Analysis and judgement
  • Knowledge of current Microsoft Windows desktop and server operating systems
  • Knowledge of Microsoft Office suite
  • Knowledge of hardware (Laptops, PC's, Mobiles) with understanding of servers
  • Understanding of Microsoft Active Directory and Microsoft Exchange
  • Good working knowledge of LAN / WAN principals and TCP/ IP protocols
This is a very varied role and you be able to expand your technical skills with exposure to a wide technical remit !!

Full details available upon application.




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