1st Line Helpdesk / Service Desk Analyst

Job Title: 1st Line Helpdesk / Service Desk Analyst
Contract Type: Permanent
Location: Lichfield
Salary: £17000 - £18000 per annum, Benefits: Benefits and training
Start Date: 2018-01-10
Reference: DG%2F17353
Contact Name: Debbie Gregory
Contact Email:
Job Published: January 10, 2018 13:16

Job Description

This is a fantastic opportunity to start your career in IT support as a 1st Line Helpdesk / Service Desk Support Analyst with training .... 

1st Line Helpdesk Technician role :
  • Answering phone calls via the helpdesk and logging calls to our helpdesk system.
  • Responding to work orders via email with an initial response.
  • Imaging IT equipment and fixing returns/arranging Dell warranty repairs
  • Active directory password resets
  • Internal desk moves – We are reconfiguring group support departments at our HQ
  • General assistance to 2nd line engineers
They will be shadowing members of the team so training will be provided for the role.
Experience of working within a windows environment and active directory preferred but not essential.
They will need to have the ability to thrive in a fast paced environment.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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